Returns & Exchanges

At Lowona, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.

• 3.
  Label and Ship

  Print your prepaid shipping label provided by our portal, secure it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.